Business Support and Innovation

We have a well established multi-disciplinary Business Support and Innovation Team that lead and implement project based assignments both internally and for external customers. The team has over thirty years combined experience in the social housing field, both delivering front line services and more back office related activities.

Experience includes:

  • Policy & strategy development
  • Service and best value reviews including facilitating system thinking approaches
  • Regulatory returns and compliance
  • Supporting People tender submissions
  • Events management
  • Corporate communications
  • New service implementations
  • Research and analysis activities

The team have specific strengths in the following areas:

Resident Co-regulation

The team has undertaken regulatory compliance activities for a number of years and with the most recent changes to the regulatory landscape has worked closely with residents to develop an effective co-regulation model that is engaging, suitably independent and effective over our wide variety of geographical locations and resident circumstances.

Within this the team has addressed issues such as capacity, safeguarding, training and sustainability and continuity, while facilitating residents to take control of the co-regulation agenda successfully. We now have our well established Together 4 Residents (T4R) panel in place that has received positive feedback from our resident, board and external parties.

From our experience both setting up and maintaining effective co-regulation arrangements can be time and resource intensive, however we are confident that through the learning and provisions we have put in place we are well positioned to support other smaller providers on the co-regulation journey.

Supported Housing Management Agreements

With approximately forty agency managed schemes around the country, some of which span back to the late 70’s, we have developed considerable expertise in developing and managing supported housing management agreements from both the landlord and agent perspectives.

We know that the supported housing landscape is seeing substantial change and threats, making it more and more imperative that management agreements are fit for purpose. The rise of tendering of Supporting People contracts by local authorities is bringing about new relationships and bringing agreement terms under greater scrutiny.

Liaising with local authorities to ensure buildings are named in tenders, providing draft management agreements and implementing new landlord and agent relationships can all be time intensive and require specialist knowledge. Given our unique position we are able to offer tailored support services to other landlords and support providers that may not have the same scale of agency managed accommodation.

Our separate Independent Quality Inspectorate can also provide ongoing quality assurance that your managing agents are meeting both regulatory and your own standards through a tailored, independent monitoring approach.

Tenders & New Services

saha has a positive track record in:

  • Working with local authority Supporting People and Commissioning teams to explore options to avoid tendering
  • Successful bids to retain existing Supporting People funded services
  • Successful bids to acquire new Supporting People funded services

To do this we have developed experience and in-house tools such as new opportunity appraisal approaches and service review modelling methods, services that we are happy to offer to other landlords and agents, along with providing a ‘critical eye’ service for providers writing bids and tenders.

Overall our Business Support & Innovation Team can offer a variety of bespoke services with a project based approach that can address gaps in organisational capacity or specialist knowledge in a cost effective manner.

Contact Us:

Head Office:
 3rd Floor, St Olaves House
 Lloyds Avenue

2nd Floor, 53-55 Victoria Square
 BL1 1RZ

Enquiries to Peter Latham, Head of Business Support & Innovation via our Customer Service Centre, Tel: 0800 970 6363, Email: