Making a complaint
We want to hear from you if you have a complaint or criticism about the services we provide. We always try to give you the best possible service, but sometimes things do go wrong. If this happens, we aim to put things right and learn from your complaint so it doesn’t happen again.
saha are committed to responding to our complaints as quickly as possible.
How to give us feedback.
There are a number of different ways that you can make a complaint or report an issues to saha:
- Online – You can use the complaints form below which asks for details of your complaint, please be as thorough as possible as this will help during investigation.
- Via telephone – You can contact the Customer Services Centre on 0800 970 6363 and report your complaint to one of the team over the phone.
- Email – You can email saha at email@example.com.
We are reviewing how we handle customer complaints.
In line with the Housing Ombudsman Complaints Handling Code, we are making improvements to our complaint process. This includes working closely with TPAS and our residents to create a process that is reflective of their needs. We aim to have an improved process in place by the end of May 2021.
As part of the Housing Ombudsman Complaint Handling Code, we are required to complete a self-assessment. You can download it here.
Improve communication about Get Involved opportunities
saha now use social media, text, The Loop and our website to publish opportunities
Remind Residents more regularly about the repairs they are responsible for.
This is now annually published in The Loop.
Service Complaints closed
Service Complaints received in Qtr. 3
Service Compliments received in Qtr. 4
Service Comments received in Qtr. 3