Complaints and Feedback

Making a complaint

We want to hear from you if you have a complaint or criticism about the services we provide. We always try to give you the best possible service, but sometimes things do go wrong. If this happens, we aim to put things right and learn from your complaint so it doesn’t happen again.

saha are committed to responding to our complaints as quickly as possible.

How to give us feedback.

There are a number of different ways that you can make a complaint or report an issues to saha:

  • Online – You can use the complaints form below which asks for details of your complaint, please be as thorough as possible as this will help during investigation.
  • Via telephone – You can contact the Customer Services Centre on 0800 970 6363 and report your complaint to one of the team over the phone.
  • Email – You can email saha at

Customer Feedback Process stage 1

Customer Feedback Process stage 2

You can view the saha Customer Feedback Policy and Procedure below.

Customer feedback policy

Customer feedback procedure

As part of the Housing Ombudsman Complaint Handling Code, we are required to complete a self-assessment. You can download it here.

You said

Improve communication about Get Involved opportunities

We did

saha now use social media,  The Loop and our website to publish opportunities

You said

Remind Residents more regularly about the repairs they are responsible for.

We did

This is now annually published in The Loop.


Service Complaints received in Qtr. 2

Would you like to join the Customer feedback Improvement group? Find out more here!

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How to support saha

saha provide quality accommodation and services across England. We hold waiting lists for our properties and others are let via the Local Authority.

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