FAQ’s – Contacting Us

Is the Customer Service Centre still open?

Yes our CSC is still open as normal; 8:30am – 5:30pm Monday – Friday. You can contact the team as usual on 0800 970 6363.

There are other services available to you on the website, such as reporting a repair or ASB.

How do I contact my Housing Officer?

Please call the Customer Services Centre on 0800 970 6363 who will be able to assist.

Will my Housing Officer / Support Worker / Scheme Manager be on scheme?

Housing officers, Scheme Managers and Support Workers on our General Needs and Older Peoples services will only be visiting if necessary and these will be doorstop visits where possible.

We have taken this precaution to minimise the potential spread of Coronavirus to protect all residents. Thank you for your understanding.

Activities on schemes

saha have suspended all communal activities within our General Needs and Older Persons Services.