FAQ’s – Reporting a repair

Can I still report a repair?

saha have made the decision to prioritise emergency and urgent repairs for a short period. We will be carrying out emergency response repairs along with all compliance related Health & Safety testing.

This includes:

• Repairs for hygiene reasons

• Safety and security

• Gas safety testing

• Heating failure in individual room/flat (disabled/care: winter)

• Make safe door after break-in/ Door not adequately secure

• No electric in room/flat

• Glass – Make safe/board up

• Burst pipe (internal)

• No water

Repairs during Out of Hours

 

saha’s Out of Hours service will be continuing as usual and will be available if you need to report an emergency repair out of normal working hours.

Do I have to let you in to undertake safety inspections/repairs?

We are continuing with the checks we do to keep everyone safe in their homes and it’s important that we carry out these checks as safely as possible.

Gas Servicing and Electric Inspections – ALL appointments must be maintained in line with your tenancy agreement which ensure we comply with our statutory obligations as a landlord.