Coronavirus

As concerns continue about the spread of coronavirus, we wanted to highlight to you the current advice being given. We will continue to monitor the situation and update you accordingly.

Update 1st April 2020

The Housing Team have concentrated on ensuring our elderly residents are contacted regularly during the COVID-19 crisis.

We have been checking if they have self-isolated, any new symptoms, offered advice on how to stay safe and how we can help them get through this.

For us, we have been a listening ear to those who are most vulnerable during this quite lonely and uncertain time and if we can make one person feel happy or smile, then our job has been fulfilled!

We are also working on making sure all of our residents receive contact – so watch this space!

Here is what some of our team have had to say:

Jess Coote

“Our residents are our priority during this crisis and the feedback we receive each day just thanking everyone at saha makes me feel positive and warm”

 Leanne Foster

“The residents I have spoken to have generally been feeling well and have family to help them.  They have been so happy that I have called them to see if they are ok and are very appreciative”

 Caroline French

“The feedback I have received is that we are a caring organisation.  Some residents just wanted to chat about how they are coping in their daily life. 

 Sarah Turner

“Our residents are saying how lovely it is that we are contacting them”

Update 19th March 2020

We are here to help and support all of our residents as we move through this uncertain time and the ongoing Coronavirus situation.  If you need to discuss your rent with one of our officers, we are still available on the Freephone number 0800 970 6363.

If you need to make a rent payment, you can by using one of the following options:

Debit card over the telephone

Debit card through the Allpay app

Bank transfer – please ensure you use your tenancy reference number

Direct debit

Standing order – please ensure you use your tenancy reference number

saha is now operating an emergency repairs service which will prioritise high risk issues, for clarity this means only essential repairs that pose a risk to life, health and security of people or the building.

Gas Servicing and Electric Inspections – ALL appointments must be maintained in line with your tenancy agreement which ensure we comply with our statutory obligations as a landlord.

Housing officers, Scheme Managers and Support Workers on our General Needs and Older Peoples services will only be visiting if necessary and these will be doorstop visits where possible. Currently we also have postponed communal activities on our schemes.

We have taken this precaution to minimise the potential spread of Coronavirus to protect all residents and our staff. Thank you for your understanding

Update 18th March 2020

What is coronavirus?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease. Most people who become infected will experience mild illness but will recover.

Will coronavirus affect saha’s services?

In line with Government and Public Health England advice, saha is now operating an emergency repairs service which will prioritise high risk issues, for clarity this means only essential repairs that pose a risk to life, health and security of people or the building.

Gas Servicing and Electric Inspections – ALL appointments must be maintained in line with your tenancy agreement which ensure we comply with our statutory obligations as a landlord.

Housing officers, Scheme Managers and Support Workers on our General Needs and Older Peoples services will only be visiting if necessary and these will be doorstop visits where possible. Currently we also have postponed communal activities on our schemes.

We have taken this precaution to minimise the potential spread of Coronavirus to protect all residents and our staff. Thank you for your understanding

Information

We will be monitoring the situation and if the advice from the Government changes, and this has an impact on working arrangements, we will use the saha website, www.saha.org.uk our Facebook and our Twitter pages to keep you informed.

The latest information and facts about Coronavirus (COVID-19) is available on the Government website.

Symptoms of coronavirus

The symptoms of coronavirus are:

· a cough

· a high temperature

· shortness of breath

But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

What can I do to reduce my risk of catching coronavirus?

There are things you can do to help stop germs like coronavirus spreading:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel

Wash your hands more often than usual, for 20 seconds each time with soap and water or hand sanitiser, especially when you:

· get home or into work

· blow your nose, sneeze or cough

· eat or handle food

· avoid touching your eyes, nose and mouth with unwashed hands

· avoid close contact with people who are unwell

 

Frequently Asked Questions