Coronavirus

            *Update 7/07/20* saha are currently responding accordingly to local lockdowns that are occurring and where necessary we will be reverting to an emergency only repairs service in these areas.     *Update 16/06/20* saha are pleased to inform you that we have now lifted the previous restrictions on the repairs service. This means we will now be responding to all repair requests. Please be aware there may be some slight delays as we will be addressing the repairs that have been reported over the last few weeks. You can report your repairs via the Customer Services Centre on 0800 970 6363 by email at info@saha.org.uk or on the saha website. Please note:

  • No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.
  • No work will be carried out by a tradesperson who has coronavirus symptoms, however mild
  • Whilst reporting a repair you will be asked if you or any occupants have signs of the virus, have been diagnosed, or are self-isolating, and to check that you are comfortable for a visit to take place
How you can help in preparation for the repair visit:
  • In terms of applying this to a tradesperson visit, consider where that tradesperson will be spending their time while in your property and any appliances or equipment, they are likely to be touching during their work. Cleaning this area before and after their visit is good practice and will help us all reduce the spread of infection.
  • Leave all internal doors open to minimise contact with door handles.
Repairs being completed:
  • The tradesperson attending will not shake hands and will maintain a 2 meter distance at all times
  • You will be asked if all occupants can stay in another room, away from the work area(s) whilst the work proceeds, and with permission ventilate the work area where appropriate, e.g. by opening a window
  • The tradesperson will wear suitable work gloves
  • All waste from works will be removed from site
Please not the use of facemasks is not required where there is a distance of more than 2 meters separation, however some tradespeople may have wear mask for their own personal assurance.      

saha update

**Update 16.06.20**

saha are pleased to inform you that we have now lifted the previous restrictions on the repairs service.

This means we will now be responding to all repair requests. Please be aware there may be some slight delays as we will be addressing the repairs that have been reported over the last few weeks.

You can report your repairs via the Customer Services Centre on 0800 970 6363 by email at info@saha.org.uk or on the saha website.

Please note:

  • No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.
  • No work will be carried out by a tradesperson who has coronavirus symptoms, however mild
  • Whilst reporting a repair you will be asked if you or any occupants have signs of the virus, have been diagnosed, or are self-isolating, and to check that you are comfortable for a visit to take place

How you can help in preparation for the repair visit:

  • In terms of applying this to a tradesperson visit, consider where that tradesperson will be spending their time while in your property and any appliances or equipment, they are likely to be touching during their work. Cleaning this area before and after their visit is good practice and will help us all reduce the spread of infection.
  • Leave all internal doors open to minimise contact with door handles.

Repairs being completed:

  • The tradesperson attending will not shake hands and will maintain a 2 meter distance at all times
  • You will be asked if all occupants can stay in another room, away from the work area(s) whilst the work proceeds, and with permission ventilate the work area where appropriate, e.g. by opening a window
  • The tradesperson will wear suitable work gloves
  • All waste from works will be removed from site

Please not the use of facemasks is not required where there is a distance of more than 2 meters separation, however some tradespeople may have wear mask for their own personal assurance.

 

 

saha are continuing to concentrate on ensuring our elderly residents are contacted regularly during the COVID-19 crisis.

We have been checking if they have self-isolated, any new symptoms, offered advice on how to stay safe and how we can help them get through this.

For us, we have been a listening ear to those who are most vulnerable during this quite lonely and uncertain time and if we can make one person feel happy or smile, then our job has been fulfilled!

Members of the saha team are continuing to contact our residents so watch out for your call!

We are here to help and support all of our residents as we move through this uncertain time and the ongoing Coronavirus situation.  If you need to discuss your rent with one of our officers, we are still available on the Freephone number 0800 970 6363.

If you need to make a rent payment, you can by using one of the following options:

Debit card over the telephone

Debit card through the Allpay app

Bank transfer – please ensure you use your tenancy reference number

Direct debit

Standing order – please ensure you use your tenancy reference number

Gas Servicing and Electric Inspections – ALL appointments must be maintained in line with your tenancy agreement which ensure we comply with our statutory obligations as a landlord.

Housing officers, Scheme Managers and Support Workers on our General Needs and Older Peoples services will only be visiting if necessary and these will be doorstop visits where possible. Currently we also have postponed communal activities on our schemes.

We have taken this precaution to minimise the potential spread of Coronavirus to protect all residents and our staff. Thank you for your understanding

 

 

Good News from the week

Some examples of the work we have been doing this week:

  • Our fantastic residents at Braintree Foyer have created this beautiful cover song.

 

  • Our housing team have been busy continuing to carry out digital sign up’s to help new residents move into their homes. A big thank you goes out to saha Housing Officer Becky Wick who has been instrumental in getting the virtual signs up’s in place and working.
  • A big shout out to Waitrose who have selected Swan House to be one of the recipients of their Community Matters Scheme.
  • In case you missed it on facebook our Newhaven Foyer have been doing some thought provoking work with the residents on the effects of sugar on mental health:

Updates from our teams

Here is what some of our team have had to say:

All our Customer Service team would like to thank our residents for showing patients and understanding at this difficult time.

We are currently working from home, to ensure that safety of our colleagues and friends,  although this has brought some challenges we are still committed to providing you our residents with a high standard of service, so please don’t  hesitate to contact us.

 

Louise Coulson

“It’s been amazing to speak to our residents and hear some of the fantastic projects they have been up to during the Covid lockdown. I’ve enjoyed being able to still get our residents involved during this time”

Jess Coote

“Our residents are our priority during this crisis and the feedback we receive each day just thanking everyone at saha makes me feel positive and warm”

 Leanne Foster

“The residents I have spoken to have generally been feeling well and have family to help them.  They have been so happy that I have called them to see if they are ok and are very appreciative”

 Caroline French

“The feedback I have received is that we are a caring organisation.  Some residents just wanted to chat about how they are coping in their daily life. 

 Sarah Turner

“Our residents are saying how lovely it is that we are contacting them”

What is Coronavirus?

What is coronavirus?

A coronavirus is a type of virus. As a group, coronaviruses are common across the world.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long term conditions like diabetes, cancer and chronic lung disease. Most people who become infected will experience mild illness but will recover.

 

Information

We will be monitoring the situation and if the advice from the Government changes, and this has an impact on working arrangements, we will use the saha website, www.saha.org.uk our Facebook and our Twitter pages to keep you informed.

The latest information and facts about Coronavirus (COVID-19) is available on the Government website.

Symptoms of coronavirus

The symptoms of coronavirus are:

· a cough

· a high temperature

· shortness of breath

But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

What can I do to reduce my risk of catching coronavirus?

There are things you can do to help stop germs like coronavirus spreading:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel

Wash your hands more often than usual, for 20 seconds each time with soap and water or hand sanitiser, especially when you:

· get home or into work

· blow your nose, sneeze or cough

· eat or handle food

· avoid touching your eyes, nose and mouth with unwashed hands

· avoid close contact with people who are unwell

Links to Government Advice

You can find out the latest updates from Government here.

Frequently Asked Questions

You can view our FAQ’s below:

FAQs- Repairs

FAQs- Contacting US

FAQs- Domestic Abuse

External Support

Here are some providers that you may find useful:

Shout – is an affiliate of Crisis Text Line in the UK that provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer.

Childline – You can contact Childline about anything. Whatever your worry, it’s better out than in. If you’re under 19 you can confidentially call, email or chat online about any problem big or small. We’re here to support you and help you find ways to cope. Call free on 0800 1111. (Updated website regarding Coronavirus with lots of information and some resources for Children and Young People at this time) https://www.childline.org.uk/get-support/contacting-childline/message-from-childline/ Sign up for a childline account on the website to be able to message a counsellor anytime without using your email address. Chat 1:1 with an online advisor.

The Mix – The Mix is the UK’s leading support service for young people. If you’re under 25 you can talk to The Mix for free. We are here to help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline. (Updated website including information on Coronavirus) Freephone: 0808 808 4994 (1pm – 11pm daily) http://www.themix.org.uk/

Young Minds – Supporting young people and also parents/carers. Provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis – just text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. Some information on website regarding Coronavirus). https://youngminds.org.uk/

Muslim Youth Helpline – Provides pioneering faith and culturally sensitive services to Muslim youth. Support by phone, live chat or email Phone: 0808 808 2008 Email: info@myh.org.uk. http://www.myh.org.uk/ n up to our mailing list for a dose of happiness (& the occasional update)

Papyrus – Provides support for Children and Young Peoplewho are suicidal – https://papyrus-uk.org/

Winstons Wish – Provides support for Children and Young People dealing with bereavement https://www.winstonswish.org/coronavirus/

Child Bereavement UK – Supports Children and Young Peopledealing with bereavement – https://www.childbereavementuk.org/

 

https://hubofhope.co.uk