Stephen Bate

Head of Customer Services

Stephen is Head of Customer Services with specific responsibility for the management of the Customer Services Department, including contract management, repairs contract and rent recovery teams.

He describes himself as a calm influence, someone who is dedicated to providing excellent customer service to a diverse range of customers and a person with a ‘can do’ attitude. A key strength is his flexible approach to leadership and management and his overall control of the various tasks required to be undertaken by a busy department.

He started working in the housing sector straight after leaving school in 1987 and has worked for a number of large housing associations and a Housing Action Trust in the North West area. His background is working in Housing Services, in roles such as Housing Officer, Senior Housing Officer, Area Housing Manager and as a Contract Manager under a Housing Action Trust contract. He joined Saha in 2004 as Customer Services Manager and has overseen the expansion of the department to its current work profile.

Stephen is a corporate member of the Institute of Housing and has a Diploma of Higher Education in Housing Studies.

What Saha means to me:

“Saha is a unique organisation with a true mission to transform lives.

I have worked for several medium to large housing associations and none has compared to the committed and caring approach that Saha has as an organisation to its residents.

Saha staff are fully committed to supporting and transforming lives and once you have started work with Saha, if you share that ethos, you tend to stay. Even those who leave invariably find their way back!

When the Saha Customer Services Department first received the customer excellence accreditation for its excellent service, this was achieved due to the hard work of all departments and our residents and was a testament to how we all pull together at Saha when required to achieve something special.

I have been a member of the Saha Team for 10 years this year and look forward to the work we continue to do and the achievements we will continue to make.”

Stephen Bate

Head of Customer Services

Other SAHA Team Members

Geanna Bray

Director of Housing Services

Geanna joined Saha in June 2007 as Director of Housing Services. She has overall responsibility for the Agency Managed and Independent Quality Inspectorate (IQI) team; General Needs and Older People's Services; Directly Managed Services; and the Customer Service Centre team.

Stephen Bate

Head of Customer Services

Stephen is Head of Customer Services with specific responsibility for the management of the Customer Services Department, including contract management, repairs contract and rent recovery teams. He joined Saha in 2004.

Jennifer Laurent-Smart

Board member

Jennifer has been working as an equality and diversity practitioner for over 15 years and has experience of working in both the private and public sector. She joined the Saha Board in May 2014.