Stephen BateHead of Customer Services
Stephen is Head of Customer Services with specific responsibility for the management of the Customer Services Department, including contract management, repairs contract and rent recovery teams.
He describes himself as a calm influence, someone who is dedicated to providing excellent customer service to a diverse range of customers and a person with a ‘can do’ attitude. A key strength is his flexible approach to leadership and management and his overall control of the various tasks required to be undertaken by a busy department.
He started working in the housing sector straight after leaving school in 1987 and has worked for a number of large housing associations and a Housing Action Trust in the North West area. His background is working in Housing Services, in roles such as Housing Officer, Senior Housing Officer, Area Housing Manager and as a Contract Manager under a Housing Action Trust contract. He joined saha in 2004 as Customer Services Manager and has overseen the expansion of the department to its current work profile.
Stephen is a corporate member of the Institute of Housing and has a Diploma of Higher Education in Housing Studies.
What saha means to me:
“saha is a unique organisation with a true mission to transform lives.
I have worked for several medium to large housing associations and none has compared to the committed and caring approach that saha has as an organisation to its residents.
saha staff are fully committed to supporting and transforming lives and once you have started work with saha, if you share that ethos, you tend to stay. Even those who leave invariably find their way back!
When the saha Customer Services Department first received the customer excellence accreditation for its excellent service, this was achieved due to the hard work of all departments and our residents and was a testament to how we all pull together at saha when required to achieve something special.
I have been a member of the saha Team for 10 years this year and look forward to the work we continue to do and the achievements we will continue to make.”