Getting involved and having your say

We value your feedback. Surveys, T4R, complaints… they all tell us what we’re doing well and where we need to improve.

STAR survey

In January and February 2020, we asked you how satisfied  you were with your home and our services.

Here are some of the key responses we have received in the last year:



are satisfied with the repairs and maintenance service


are satisfied with how saha listens to your views.


satisfaction rate with the overall service from saha.


are satisfied  with your home


are satisfied with  your neighbourhood


are satisfied with  how you are kept informed
Based on your feedback, we can see we’ve still got some work to do. This is a priority for us, and we’re working hard to improve your homes and the services we provide over the next year.

You said We did:

You wanted more opportunities to get touch and have your say.

We now contact you regularly via social media, text, email and through the saha  website

You wanted more clarity on housing roles.

Staff are now invited to the T4R scrutiny meetings so that you can understand what they do.


We take your complaints very seriously; they help us to assess the services we provide. We value the learning that comes from complaints, and we will continue to monitor outcomes and make changes to improve the services we provide.

85% of complaints were resolved at stage 1


See how you can Get Involved here.

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How to support saha

saha provide quality accommodation and services across England. We hold waiting lists for our properties and others are let via the Local Authority.

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