Getting involved and having your say
We value your feedback. Surveys, T4R, complaints… they all tell us what we’re doing well and where we need to improve.
In January and February 2020, we asked you how satisfied you were with your home and our services.
Here are some of the key responses we have received in the last year:
are satisfied with the repairs and maintenance service
are satisfied with how saha listens to your views.
satisfaction rate with the overall service from saha.
are satisfied with your home
are satisfied with your neighbourhood
are satisfied with how you are kept informed
Based on your feedback, we can see we’ve still got some work to do. This is a priority for us, and we’re working hard to improve your homes and the services we provide over the next year.
You said We did:
You wanted more opportunities to get touch and have your say.
We now contact you regularly via social media, text, email and through the saha website
You wanted more clarity on housing roles.
Staff are now invited to the T4R scrutiny meetings so that you can understand what they do.
We take your complaints very seriously; they help us to assess the services we provide. We value the learning that comes from complaints, and we will continue to monitor outcomes and make changes to improve the services we provide.
85% of complaints were resolved at stage 1