T4R (Together 4 Residents) is a group led by residents for residents. The group meets regularly to examine and challenge our performance, and make suggestions on how we can make improvements to the services we provide.
Members of the T4R panel play an important role in bringing about positive change to your housing services through the scrutiny that they undertake. T4R members agree scrutiny topics, undertake assessments and report their findings directly to the Board. In the last year, T4R has reviewed the regulatory consumer standards and started to review our customer feedback process.
- In the regulatory consumer standards review, T4R looked at the standards individually to see how well we were meeting each area. As a result of the group’s feedback, we’ve started the “Commitment to You” consultation to get your feedback on the services you expect from us – we’re using this valuable information to completely overhaul our service standards!
- In their review of our customer feedback process, T4R is interviewing residents and members of staff for their feedback, looking at the end-to-end process, and suggesting improvements such as simplifying the ways you can feed back to us.
Also, be on the lookout for the T4R Podcast, where members of T4R ask us the important questions about your homes!T4R needs you.
Get in touch with us at firstname.lastname@example.org / 0800 970 6363 to find out more.
“I urge all residents to ‘Get Involved’ as, by doing so, you can make a positive difference.”
David, saha resident and Chair of T4R
0800 970 6363