saha Introduction

Our main services

Our mission:
Transforming lives by providing solutions to homelessness and enabling people to develop their own potential.

What we do:

We are a registered provider and an exempt charity that started developing housing and services for homeless and vulnerable people in 1959. We are a wholly controlled subsidiary of The Salvation Army and have grown into a specialist provider of support and accommodation across England.

We own over 4000 units of accommodation and work across 86 Local Authority areas. We are committed to partnership working for the benefit of local communities.

View or schemes and properties here.

What we do in:-
Housing Services:
Core to saha’s purpose and mission our range of housing and support is extremely varied. Broadly its arranged in three groups.
Directly managed supported housing – for a wide variety of client groups, housing and support is delivered in house
Agency managed supported housing – predominantly to assist homeless people, saha owns the  accommodation but management and services are delivered via a third party
General needs accommodation – where there are no or low support needs

What we do in:-

Housing Services:

Core to saha’s purpose and mission, our range of housing and support is extremely varied. Broadly its arranged in three groups.

  • Directly managed supported housing – housing and support is delivered in house for a wide variety of client groups including projects for young people, young parents and children and those with mental health needs
  • Agency managed supported housing – saha owns the accommodation and services are delivered via a third party mainly to assist homeless people and families, people recovering from drugs/alcohol issues, elderly requiring care, families fleeing domestic violence, ex-offenders and people with learning disabilities
  • General needs accommodation – often developed around our supported housing services where there are no or low support needs providing accessible move on opportunities and related support to encourage residents to sustain independent living.

Customer services:

Responds to customers as first point of contact to calls, emails and texts about all aspects of operations including repairs, allocations, rent and arrears


Provides all financial planning, transactions and tracking, including cashflow management, rent setting and investment management


Maintains others’ confidence and trust in saha by ensuring our practices and rules enable us to be effective, sustainable and accountable

People services:

Influences saha’s strategic thought and operational delivery by attracting, developing and retaining saha colleagues who align with our values.

Business / Quality assurance:

Facilitates continuous improvement, quality standards, organisational assurance and compliance with all legal and regulatory requirements for saha

Information technology:

Keeps all saha technology working properly through development and management of infrastructure, software, systems and applications

Asset management:

Provides and maintaining all saha properties

Investment, development and capital projects

Strategic planning of stock investment programmes, health and safety compliance, planned programmes to invest in the upgrade and enhancement of saha homes

What does Transforming Lives mean to me:

In my case that means as an older single person, I am able to reside in an affordable home, where I feel safe and valued. In addition I am encourage to get involved in activities that enable me  to ‘have a say’ in issues that affect me and other residents. Being part of the saha family has certainly transformed my life. – David T4R (Resident Scrutiny Panel) Chair.




What some of our employees say:

Hi, I’m Karen I’m a  Housing Officer and I work for the North West Region. I’ve been with saha for 6 years. I was previously a Scheme Manager at Kitty Wheeldon Gardens in Sale and was delighted when I got the chance to move into my current job. I currently cover the North West region and this includes general lets, age 55+ schemes, providing advice and sign posting for specialist support for individual tenants. Mainly I do my best to assist our tenants to sustain their tenancies through applying for benefits or arranging payment plans.  I really enjoy working with older people. With their life knowledge and my own disposition for building great relationships it makes it hard to think of a better job. We act as a terrific team.

During the changes put in place for the Pandemic, my colleagues have worked terrifically with a great ‘can do’ team spirit and always at the front of my mind is the fact that at the end of the day, each day, I’ve contributed to helping our clients and colleagues and am helping saha to keep transforming lives.

Karen Neish- Housing Officer

Hi, I’m Katya and I’m the Deputy Manager at the Limes in Manchester. I’ve been with saha for almost three years, and started out as a Support Worker before becoming Deputy Manager when a vacancy came up at the end of 2019. The role was in an interim capacity initially but when the opportunity came for the role to become permanent in May 2020 I took it as I loved the role. I am passionate about Transforming Lives both within our service and throughout the organisation as a whole, and saha has supported and presented me with opportunities to develop and learn more about one of my passions – Mental Health. As a Support Worker I delivered mental health and wellbeing workshops to residents, and earlier this year saha funded for me to train to become a Mental Health First Aid Instructor. I am now delivering MHFA training to employees across the organisation.

Katya Bernatavicius -Deputy Manager

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How to support saha

saha provide quality accommodation and services across England. We hold waiting lists for our properties and others are let via the Local Authority.

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