T4R Podcast Service Charges

This episode the hosts Mary, David and John talk about Service Charges.

Special Guest- Karen CLarke Financial Operations Manager

Music by Kevin MacLeod – Off to Osaka

Captions available

T4R Podcast Co Production week

This episode the hosts Mary and David talk about Co Production Week

Special Guest is Gill Cook Head Of Housing (Supported and General Needs)

Music by Kevin MacLeod – Off to Osaka

Captions available

T4R Podcast- Marie Curie

Music by Kevin MacLeod – Off to Osaka

Captions available

T4R Podcast 2022 Topics

Music by Kevin MacLeod – Off to Osaka

Captions available

2021 Highlights

Music by Kevin MacLeod – Off to Osaka

Captions available

Christmas Special

The special guest are:
Nigel Hills Chief Executive
Andrew Smith Head of Property Services
Andy Williams Interim Head of Customer Insight and Communications
Leesa Openshaw Customer Service Team Leader
Martin Cooke Interim Senior Health and Safety Compliance Manager
Jane Service Manager
Shannon Neagle Customer Insight Assistant

Season 6 Episode 7- Keeping warm over winter

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 6 Episode 6- Safety in the home at Christmas

The special guest is MArtin Cooke Interim Senior Health and Safety Compliance Manager

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 6 Episode 5

The special guest is Nigel Hills Chief Executive

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 6 – Safeguarding Episode 3 – Safeguarding Champions

Music by Kevin MacLeod – Off to Osaka
Captions are available on the video.

Season 6 Episode 4- Energy Saving Tips

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 6 – Safeguarding Episode 2 – Domestic Abuse

Music by Kevin MacLeod – Off to Osaka
Captions are available on the video.

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Season 6 episode 1- Safeguarding

Music by Kevin MacLeod – Off to Osaka
Captions are available on the video.

Season 5 episode 2- Recycling

Music by Kevin MacLeod – Off to Osaka
Captions are available on the video.

Season 5 episode 1- Scams

Special guest is Jonathan Creaser – Head of ICT

Music by Kevin MacLeod – Off to Osaka
Captions are available on the video.


Season 4 episode 4- Money Matters

Special guest is Lorraine Cook- Financial Inclusion Development Manager as The Salvation Army

Music by Kevin MacLeod – Off to Osaka

Season 4 Episode 3 – Money Matters

The special guest is Emma Team Leader- Rent Recovery & Allocations.

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 4 episode 2- Mental Health Awareness Week

Special guest is Shannon- Customer Insight Assistant

Music by Kevin MacLeod – Off to Osaka

Captions are available on the video.


Season 4 episode 1- Get involved month at saha!

Special guest is Louise- Customer Insight Manager

Music by Kevin MacLeod – Off to Osaka

Captions available


T4R podcast special- Rebecca’s story

Special guest is Rebecca

Music by Kevin MacLeod – Off to Osaka

Captions are available on the video.


Season 3 episode 6- Transforming Lives as a Housing Officer

Special guest is Karen Housing Officer

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 3 Episode 4 – Transforming Lives as a Housing Officer

Special guest is Megan Housing Officer

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 3 Epsiode 3- Transforming Lives from a service

The special guests are Jane Project Manager at a women’s refuge & Trish Support Worker/Activities Co-ordinator.

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 3 episode 2- Transforming Lives in Housing!

Special guest is Gill Cook Head of Housing

Music by Kevin MacLeod – Off to Osaka

Captions available

Season 3 Episode 1 – Introduction to Transforming Lives

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Season 2 Episode 3- Christmas Special

Filled with Chritmas cracker jokes and laughs.

Special guests-

Leesa Openshaw Team Leader at the Customer Service Centre
Rick Higgins Head of Planned Investment and Compliance
Andrew Smith Head of Property and Customer Service
Valarie T4R member
Louise Coulson Team Leader of Customer Insight Team
Shannon Neagle Customer Insight Assistant

Surviving lockdown- T4R thought it was very essential to share some of their tips and ideas in helping to deal with the current situation.

Music by Kevin MacLeod-Off to Osaka

Season 2 Episode 1 – Your health and wellbeing

Music by Kevin MacLeod – Off to Osaka

Season 2 episode 2- Safety in the home!

Special guest is Rick Higgins Head of Planned Investment and Compliance

  • Do not over load your plug sockets.
  • Water your Christmas tree regularly
  • Never attach decorations to heaters or lights
  • Clean your smoke alarm and remove any dust
  • Never leave cooking unattended.

Music by Kevin MacLeod – Off to Osaka

Season 1  Episode 1 – introducing our new T4R podcast!

Special guest- Nigel Hills

Music by Kevin MacLeod – Off to Osaka

Season 1  Episode 2- All about our T4R scrutiny panel

Special guests- Caroline and Valarie

Music by Kevin MacLeod – Off to Osaka

Season 1  Episode 3- Getting involved at saha.

Special guests- Customer Insight Team, Louise and Shannon

Music by Kevin MacLeod – Off to Osaka

Season 1  Episode 4- have your say and the ability to give your feedback about the service you receive

Special guest-Leesa  Team Leader at the Customer Service Centre.
Music by Kevin MacLeod – Off to Osaka

Season 1 Episode 5- Special quest Andrew Smith Head of Property and Customer Service
Andrew talks about topics such as:

-His role and responsibilities at saha
-The various customer feedback we receive
-The importance of receiving the feedback
Music by Kevin MacLeod – Off to Osaka
Special guests are Richard Higgins- Head of Planned Investment and Compliance and Rachel Callow- Housing Services Manager- South
Music by Kevin MacLeod – Off to Osaka

Season 1 Episode 7-The journey of the podcast.

Music by Kevin MacLeod – Off to Osaka
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